We would like to do something different from the classical client relation model insurers follow in which the only contact clients have with their insurer after buying a policy is when a claim occurs. We bring together all of the PZU Group’s activities and integrate them in a client-focused manner: life insurance, non-life insurance, health insurance, investments, pensions, health care, banking and assistance services. Our client relationships and the knowledge of our clients are becoming our main value, while the Group’s chief product is the acumen in addressing client needs to build a stable future.
The New PZU – More Than Insurance
The Powszechny Zakład Ubezpieczeń Group is the largest financial group in Poland and Central and Eastern Europe. PZU heads up the group with its traditions dating back to 1803 when the first insurance company was established on Polish soil. PZU is a public company. PZU’s stock has been listed on the Warsaw Stock Exchange (WSE) since 2010. Since its floatation PZU has been in the WIG20 index. It is one of the most highly valued companies and heavily traded stocks on the Polish stock
exchange. PZU has also been one of the companies belonging to the Respect Index without interruption since 2012. (This index consists of the companies that exhibit the greatest corporate social responsibility on the Warsaw Stock Exchange).
The State Treasury with a 34.19% equity stake is PZU’s largest shareholder.
The PZU Group’s consolidated assets amount to PLN 329 and it enjoys the trust of 22 million clients in five countries by offering products and rendering services to retail clients, small and medium enterprises and business entities. The Polish market is the PZU Group’s core market measured by the scale of its business and client numbers. Nevertheless, its subsidiaries play an important role on the markets in Lithuania, Latvia, Estonia and Ukraine.
Its companies are active not only in life, non-life and health insurance but also in investment, pension, health care and banking products. Moreover, they render assistance services to retail clients and businesses through strategic partnerships. The magnitude and variety of operations paint the larger picture of what PZU is. It is a powerful financial institution, but above all it is a group of service companies whose operating foundation is the trust of its clients.
It is the Group’s strategic ambition to pursue a new approach to building client relations, thereby leading to the integration of all operating areas with the client at the focal point. This will make it possible to deliver products and services that are well-matched to client needs at the appropriate time and place and respond to other client needs on a comprehensive basis. A crucial element in this process involves the usage of tools rooted in artificial intelligence, big data and mobile solutions that will contribute to building an entrenched technological advantage in integrated client service.
PZU’s philosophy of thinking is driving the gradual transformation of the company’s operating model from an insurer model (pricing and transferring risk) to the model of a service company specializing in utilizing data (risk management consulting and services as well as caring for the future of clients, retail and business alike). The new model brings together all of the PZU Group’s activities and integrates them in a client-focused manner: life insurance, non-life insurance, health insurance, investments, pensions, health care, banking and assistance services.
Its robust brand underpins strategy execution. According to brand awareness surveys, PZU is the most recognizable brand in Poland (recognition of the PZU brand stands at 88% while prompted brand awareness is 100%).
Among all the Polish insurers PZU offers its clients the largest sales and service network. It has 411 branches with convenient access across the country, 9.1 thousand tied agents and agencies, 3 thousand multi-agencies, nearly 1 thousand insurance brokers and electronic distribution channels. When it comes to bancassurance and strategic partnerships, the PZU Group cooperates with 13 banks and 21 strategic partners. PZU also has a claim handling system that operates efficiently.
The PZU Group’s clients in Poland also have access to Bank Pekao’s distribution network (825 branches) and Alior Bank’s distribution network (202 own branches, 8
branches of private banking, 8 regional business centres, 643 intermediaries). Both banks have professional call centers and mobile and internet banking platforms.
In the Baltic States in which the PZU Group is in the insurance business, its distribution network consists of approximately 1 thousand agents, 33 multi-agencies and 390 brokers. PZU also cooperates with 5 banks and 14 strategic partners. In Ukraine insurance products are distributed through 700 agents and in cooperation with 14 multi-agencies, 30 brokers, 7 banks and 8 strategic partners.
We manage business in a responsible manner
PZU is an organization operating at a large scale. It is also cognizant of the expectations various stakeholder have of it, including clients, employees, investors, industry experts, social environment and a number of institutions and organizations. That is also why managing relations with stakeholders and their impact on the business community is accomplished in a deliberate and sustainable manner. PZU is a company that is open to social expectations. In the actions it takes it strives to set trends and construe business solutions responsibly. It also gets involved in actions to benefit the local communities in which the Group’s clients and employees function. For the PZU Group, sustainable management is a deliberate choice of how it conducts its business, thereby making it possible to build the company’s long-term value in an ethical and transparent manner while giving consideration to stakeholder needs and expectations. The full scope of information pertaining to the PZU Group’s implementation of corporate social responsibility principles that also incorporates all the legally-required non-financial information can be found in the 2018 Non-financial Information Report of the PZU Group and PZU forming an attachment to this Activity Report of the PZU Group and PZU.
Responsible business management in the PZU Group
The Group’s value growth should be aligned to the needs of the environment and rely on sustainable and responsible resource utilization
Values by which we are guided in our actions
INNOVATIONS create a NEW value for the clients of the PZU Group
High potential of the largest financial group in Central and Eastern Europe, over 200 years of trust, experience, efficiency and innovation.
Major business areas
Financial highlights from 2014-2018 (in PLN m)
|PZU GROUP NET OF ALIOR BANK AND PEKAO|
|Gross written premium||23,470||22,847||20,219||18,359||16,885|
|Net ivestment result||904||1,855||1,217||1,622||2,500|
|Net insurance claims and benefits paid||-14,563||-14,941||-12,732||-11,857||-11,542|
|Net profit attributable to equity holders of the parent company||2,559||2,502||1,754||2,343||2,968|
|BANKS: ALIOR AND PEKAO|
|Net profit attributable to equity holders of the parent company||654||393||181||-||-|
|NET RESULT ATTRIBUTABLE TO THE PARENT COMPANY||3,213||2,895||1,935||2,343||2,968|
|Equity attributable to the owners of the parent company||14,925||14,599||12,990||12,924||13,166|
Restated data as at 31 December 2014 - 2017
PZU Group excluding financial data of Pekao and Alior Bank
Data from consolidated statement of financial position for 2016 restated - as at 1 January 2017
The financial results generated by the PZU Group in recent years place it among the most profitable financial institutions in the country. At the same time, they translate into high efficiency ratios. In 2018 the return on equity was 22.1%1, nearly double the average posted by insurance companies in Europe. Rapid growth is achieved while preserving a high level of business safety. This is corroborated both by its high solvency ratios and by the A- rating with stable outlook rating assigned by the US rating agency S&P Global Ratings.
Financial strength rating
and credit rating awarded to PZU by S&P
In 2018 no changes were made to PZU’s rating or outlook, while S&P Global Ratings twice affirmed the financial strength and creditworthiness ratings for PZU at A- with a stable outlook. This rating was assigned to PZU on 27 October 2017. This is one of the highest possible ratings for a Polish company to receive.
The promise of distributing profits to shareholders in the form of dividends also evidences PZU’s attractiveness as an investment, where these profits are not needed to underwrite its rapid growth. The dividend per share paid from 2017 earnings (on 3 October 2018) was equal to PLN 2.50, representing 78.6% y/y growth.
During the 12 months of 2018, PZU’s market capitalization rose PLN 4.6 billion. Taking into account the PLN 2.2 billion dividend paid to the shareholders, the annual rate of return on the Company’s stock was 10.1%. The benchmark WIG index recorded a 9.5% y/y loss in the same period.
Selected awards and distinctions
The PZU Group received numerous awards and distinctions for the activity in 2018. We present some selected ones below.
PZU Group development
announcement of the #newPZU strategy
appointment of Maciej Łopiński to be the PZU Supervisory Board Chairman
record-breaking opening of the year in terms of gross written premium (the best first quarter in the history of the PZU Group)
Impact’18 Congress in Cracow – The Future of the Digital Economy
S&P awards a rating to TUW PZUW (A-)
PZU SA’s Ordinary Shareholder Meeting
portal of new opportunities – new unveiling www.pzu.pl
PZU Group’s highest quarterly net profit in 5 years
dividend paid from PZU’s 2017 profits (PLN 2.50 per share)
#PolandCanDoNation Conference in New York
S&P affirms PZU’s rating at A- (stable outlook)