Navigation Map Download our best practices

Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
- strategy (insurance, health, investments, finances);
- sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.

Glossary beginning with C

Annual Report 2018 > Lexicon > Glossary > Glossary beginning with C

Wskaźnik określający stosunek ceny rynkowej spółki (naakcję) do zysku przypadającego na jedną akcję.


The Act of 23 April 1964 - Civil Code


The Act of September 15, 2000 the Code of Commercial Companies


Person who cedes an account receivable to a buyer.


Combined Ratio – calculated for the non-life insurance sector (section II). This is the ratio of insurance expenses related to insurance administration and the payment of claims (e.g. claims, acquisition and administrative expenses) to the net earned premium for a given period.

Cost / Income Ratio

(C/I; banking sector) – quotient of a bank’s operating expenses to its income: on interest, fees and commissions and trading.

Cost/Income ratio (C/I; banking sector)

quotient of administrative expenses and the sum of operating income, excluding: the BFG charge, the levy on other financial institutions and the net result on realization and impairment losses on investments

credit scoring

Method for assessing the credibility of an entity (usually a natural person or a business) applying for a bank loan. The result of credit scoring is ordinarily presented in the form of a score – the higher the number of points, the greater the credibility of a prospective borrower.


A sales strategy for selling a given insurance product in combination with a complementary insurance product or an insurer’s partner’s product, e.g. a bank’s product. Bancassurance products such as credit insurance may serve as an example.

CRR Regulation

Regulation (EU) No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms.


Corporate Social Responsibility a concept according to which companies voluntarily take into account social interests and environmental protection as well as relations with diverse groups of stakeholders at the stage of building their strategy.