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Operational efficiency ratios

Annual Report 2018 > RESULTS 2018 > Operational efficiency ratios
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Operational efficiency ratios 2018 2017 2016 2015 2014
1. Gross claims and benefits ratio (simple) (gross claims and benefits/gross written premium) x 100% 63.8% 67.3% 63.7% 66.9% 69.5%
2. Net claims and benefits ratio (net claims and benefits/net earned premium) x 100 65.2% 70.0% 68.4% 68.2% 70.3%
3. Operating expense ratio in the insurance segments (insurance activity expenses/net earned premium) x 100% 21.4% 21.1% 22.5% 23.3% 22.2%
4. Acquisition expense ratio in the insurance segments (acquisition expenses/net earned premium) x 100% 14.5% 14.0% 14.3% 14.1% 13.4%
5. Administrative expense ratio in the insurance segments (administrative expenses/ net earned premium) x 100% 6.9% 7.2% 8.3% 9.2% 8.8%
6. Combined ratio in non-life insurance (net claims and benefits + insurance activity expenses) / net earned premium x 100% 87.1% 89.6% 94.9% 94.5% 95.7%
7. Operating profit margin in life insurance (operating profit/gross written premium) x 100% 21.3% 19.3% 25.3% 22.3% 24.4%
8. Cost/Income ratio - banking operations 42.3% 48.0% 44.4% - -

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