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17.2 Quantitative data

Annual Report 2018 > RESULTS 2018 > Supplementary Information and Notes > 17.2 Quantitative data
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Claims, benefits and movement in technical provisions 1 January – 31 December 2018 1 January – 31 December 2017
Claims, benefits and movement in technical provisions 14,980 15,376
In non-life insurance 9,042 8,525
- claims and benefits 7,263 7,074
- movement in technical provisions 992 685
- claims handling expenses 787 766
In life insurance 5,938 6,851
- claims and benefits 6,049 5,945
- movement in technical provisions (242) 772
- claims handling expenses 131 134
Reinsurers’ share in claims, benefits and movement in technical provisions (417) (435)
In non-life insurance (417) (435)
Total net insurance claims and benefits 14,563 14,941

Claims and benefits handling expenses by type 1 January – 31 December 2018 1 January – 31 December 2017
Consumption of materials and energy 15 14
Third party services 259 239
Taxes and charges 31 32
Employee expenses 400 384
Depreciation of property, plant and equipment 15 14
Amortization of intangible assets 22 31
Other, including: 176 186
- awarded costs, interest and fines in indemnity cases 165 173
- other 11 13
Total claims and benefits handling expenses 918 900

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