Navigation Map Download our best practices

Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
- strategy (insurance, health, investments, finances);
- sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.

Cooperation with suppliers

Annual Report 2018 > RISK AND ETICHS > Cooperation with suppliers


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Best Pratices in PZU

Transparent rules of cooperation - “we treat business partners honestly. We do not establish business contacts and we do not enter into contracts on behalf and in favor of the PZU Group in which members of our families are a party thereto. We recuse ourselves from making decisions in the matter of cooperating with entities with which our relatives collaborate. We care about having good relations with intermediaries. We do not differentiate in an unjustified manner our conditions of cooperation with them, in particular on account of the nature, form or business size of intermediaries.”

“Specify whether the agreements contain pertinent clauses. If so, what is their purpose and what is their content. The clauses may pertain both the employee matters and human rights. Their description may be an example of application in practice of the policies you have adopted therefore it’s good to note that the agreements contain such clauses and describe their practical implications.”

Comment made during a dialogue session

The PZU Group, under the agreements concluded with suppliers, uses the provision: “The Contractor represents that it has familiarized itself and accepts the general corporate governance principles in PZU SA and PZU Życie SA together with the principles laid down in the Code of Best Practices for Suppliers”, found at the website: 

Execution of the representation is an indispensible part of the proposal submitted by the supplier in the proceedings. 

The PZU Group is committed to building long-term relations with suppliers based on mutual trust, respect and professionalism. In particular, we appreciate suppliers which apply proven market practices and represent the highest level of professional ethics.

The company is aware that it has material impact on the procurement market and assumes responsibility for fostering the highest business standards in its environment. Driven by care for the quality of business relations, promotion of best market practices and positive impact on the society and natural environment, it has developed a Code of CSR Best Practices for PZU Group’s Suppliers.

The PZU Group wants to promote the idea of corporate social responsibility in relations with its suppliers, cooperating only with business partners who observe human rights, act in compliance with legal regulations, in particular with regard to prevention of corruption. Suppliers cooperating with PZU Group entities should ensure safe and fair work conditions for their employees and apply the highest ethical standards and care for the natural environment. Each company that wants to cooperate with PZU and PZU Życie is required to familiarize itself with the “Code of CSR Best Practices for PZU Suppliers” and compliance with its provisions by the business partners is incorporated into the contract with PZU.


Works is currently under way on the procurement platform which will offer the possibility of communicating with the suppliers electronically. Deployment is planned for July 2019.


Code of CSR Best Practices for PZU Group’s Suppliers

“Do concluded agreements take into account provisions pertaining to rules of ethics and observance of human rights? Please specify what they pertain to and when they are located.”

Comment made during a dialogue session

The Code is a collection of principles both for the PZU Group and for its all suppliers. It is a material criterion for qualification and assessment of potential suppliers from the perspective of observance of human rights, natural environment protection, professional ethics and personal data protection. 

Human rights

The PZU Group conducts business activity observing generally prevailing provisions of law and respecting human rights. The PZU Group attains this objective through confirming these rules in its procurement policy, information protection procedures, occupational safety and health procedures, instructions and internal guidelines of the PZU Group. 

Natural environment

The PZU Group is committed to limit the negative effects of its activity on the natural environment through implementation of environmental initiatives, engaging employees in environmental protection efforts, and expects that each group supplier complies the same environmental protection principles, in particular as regards consumption of raw materials and natural resources, consumption of paper and appropriate waste management. 

Professional ethics

The PZU Group’s professional ethics reflects the vision and values that the company pursues on a daily basis. These values define the standards in daily operations and are aimed at supporting the strategic vision of development of the PZU Group. Individual companies have in place internal procedures and policies for prevention of corruption, conflict of interest and disclosure of confidential information. 


The PZU Group ensures the security of its data and protection of personal data of its clients. It understands the complexity of the obligations following from the GDPR (General Data Protection Regulation) and makes sure all of its processes are compliant with the Regulation and local personal data protection regulations. The PZU Group expects an equally mature approach from its business partners. 


Purchases in PZU and PZU Życie are executed according to the following flow: 

  • Identification of the purchasing requirement. 
  • Notification of the substantive unit (if there is no substantive unit assigned to the purchase area, this step is omitted). 
  • Notification to the Purchasing Department. 
  • Implementation of the prevailing agreement or purchasing procedure (tender, negotiations, unconstrained purchase procedure, RFI). 
  • Signing of the contract (only in the case of a purchasing procedure). 
  • Execution of the purchase. 
  • Assessment of the contract (only for existing contracts with the supplier). 

In 2018 the Purchasing Department completed 326 purchasing procedures (tender, negotiations, unconstrained purchase procedure, RfI) in PZU and PZU Życie. This was 6% more than in 2017. 

Number of contracts concluded in 2018 in PZU and PZU Życie exceeded 11.6 thousand. 

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